Returns & Exchanges

We want you to love your ride, which is why we offer a 14-day return window for all Lectric eBikes in new and unused condition. Please ensure all original packaging is retained to facilitate a smooth return process.

Return Process

• 1.
  Submit a Request

  Contact our dedicated support team via the online portal or email to initiate your return authorization and receive your RMA number.

• 2.
  Prepare Your eBike

  Carefully repackage your bike in its original box with all chargers, keys, and manuals included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to the box and drop it off at an authorized carrier location or schedule a pickup.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned items, we will process your refund to the original payment method within 7-10 business days.